Get support / fill a bug report

If you encounter issues using or developing OGS let us know. To help you in the best possible way, we need detailed information about the problem from you. In the best case we can reproduce the issue by ourselves and possibly fix it for you. Please provide the following information:

Report contents

  • Output of ogs --version (e.g., version number or git commit hash and CMake arguments)
  • How did you obtain the program (e.g., self-compiled or as a binary download from the web site)
  • Operating system / hardware information (e.g., Ubuntu 20.04, Intel i5-10600K, 16 GB Ram)
  • Description of the issue:
    • Steps to reproduce the issue
    • Full log output as plain text (-file) (e.g., full compiler output including CMake run or output of a simulation run of OGS)! Please do not send screenshots of error messages! Instead copy and paste from your terminal application into the report!
    • Information about your environment (e.g. did you installed any OGS dependencies as system packages)
    • Information about the OGS configuration (e.g., debug or release, serial or parallel, MFront?, …)

Feel free to skip things from the list if you think they are not related to the issue but in general: the more information the better.

Submit the report

Submit the report to one of the following channels (beforehand you may want to check these channels if somebody else already described your issue):

Channel Visibility Requirement
Send an email to the Service Desk1 Private -
Post on Discourse Public A Discourse account
Create an issue on OGS repository Public or Private2 A GitLab account

  1. This creates a confidential (private) issue on our development repository. An OGS developer will get back to you soon. All communication happens via email. This is the preferred method for external users↩︎

  2. Check the box This issue is confidential … on issue creation. ↩︎

This article was written by Lars Bilke. If you are missing something or you find an error please let us know.
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